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Hero Patches Customer Care Review

Horrible experience Vicky didnt care after payment. Order VERY LATE and wrong, after several unanswered emails and voicemails called with blocked number and guess what she answered promised to fix problems never did and refuses to answer calls and mails HERO PATCH aka THE STUDIO aka BUTLER PATCHES is horrible will advise everyone i know to stay away
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
I didn't like
  • Serious lack of communication
  • Lies
#872247
Reply to reviews

DO NOT purchase anything from these crooks. Anyone who writes a positive review on here is likely working for them. I placed a simple order and after half a year came away with nothing. They will be great to you until you have placed your order and then that's it....
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#869396
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Reading all the bad reviews, I had the same experience. They process your payment and not deliver. Then, they keep giving you excuses and wear you out. I dealt with Denise, Toby, Steven, and Vickie. It's been over a month since I have placed my order. Until now, I...
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1.0
I didn't like
  • Lies
  • That they stole my money
  • Theft
#865665
Reply to reviews
worst experience i have ever had ordering and I will never order from you again. Toby never got back to me, and Vicki lied about getting back. Your customer service really sucks and your product was late, wrong colors, and and I ordered 100, why would you only...
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1.0
I didn't like
  • That they stole my money
  • Lies
#859892
Reply to reviews
I like to give credit, where credit is deserved. And this company deserves praise. What could of been a bad situation turned into a very positive experience. My order was placed at the end of March and the process was going very smooth. I approved a mock-up and I...
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5.0
I liked
  • Great service
  • Lapel pins
#828606
Reply to reviews
At the end of the day, our company received our patches on time and as ordered. Communication with Hero Patches was speedy and clear at the beginning of the process, but once the order was placed, there was a stark lack of communication. Their representative was very...
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#818571
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Other Product Review

No one responds to email/ live chat about an order
#814279
Reply to reviews

They can take your money quick and respond quickly at first...sometimes orders will go through smoothly.. but expect to be ignored and short shipped. This company are your typical thieves and liars. They have to be on some serious drugs to provide a fake address and...
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Anonymous
Anonymous

Hello, I sincerely apologize for the issues you have expressed. Can you please provide me with your email address, phone number and order number? I will make sure you are cont...

#810581
Reply to reviews
I have used Hero Patches in the past for custom patches and I have always been pleased with their prices, service and quality. I was pleasantly surprised when I heard they also produce challenge coins. I had been wanting to order challenge coins for a long time. I own...
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5.0
I liked
  • Quality coins
#779450
Reply to reviews
I am the captain of my bowling team and one of my responsibilities is to order patches for our entire team. I have been ordering patches from Hero Patches for 2 years now and their customer service is always great and my team and I are always happy with our patches....
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5.0
I liked
  • Great bowling patches
#769933
Reply to reviews