Vicky will be very active and pretend to have great customer service. Then once they get your payment everything goes silent and wrong.
If you call, no one ever picks up. If you leave a voice mail, no one ever gets back. You never get connected to an actual operator on Live Chat. And emails go unanswered.
By the way, their address is a fake address. I ordered 2 sets of patches, they charged us $236.00, and have received nothing so far! I will not order with them again. They are a true headache to deal with.
Trust me and avoid Hero Patches. If you don't, you will regret just ignoring all these complaints.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $236. The author is overall dissatisfied with Hero Patches. The most disappointing about hero patches custom patches from Hero Patches was theft, that they stole my money and serious lack of communication Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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