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I spoke to Frank Lucas of heropatches who promised me a fast turn around on an order. I requested 100 patches for Star Wars Celebrations in Orlando, on March 24th, he gave me a special deal of $115 for the order and promised me delivery on April 10th. He was fast...
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1.8
I didn't like
  • Did not answer the phone
  • Customer service
  • Took payment and did not deliver product
#1036874
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I checked reviews before I ordered, but thought I would give them a chance anyway (against my gut feeling). I spoke with Joan Carlos and she was so nice and responded right away with any questions I had. I told her I was on a tight deadline and the patches needed to be...
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1.3
I didn't like
  • Lack of communication
  • Did not fulfill my order
  • Terrible customer service
#1016378
Reply to reviews
Just like everyone else. Vicky is very responsive when you want to place an order. After they get your money, you cannot get a response. With my first order, I was able to go back and forth with them on the edits and received my patches. The quality was fine and I was...
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Anonymous
Wow Wow Wow

Did you ever receive your second order?

#993186
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I contacted this company for patches. After Receiving patches that were not what I ordered, they have never refunded my money. I have sent over 10 emails. They don't call you back but are happy to take your money. STILL WAITING. not return calls no return Emails. DO...
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#984908
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I am a printing company in Austin Texas, we were looking for someone to make our patches for us after Patch Warehouse wouldn't stand behind their mistakes. So we tried to use Hero Patches and didn't read this site first. This company is a scam! Don't use them. They...
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Anonymous
Wil

Thank you all for giving me the heads up about this company. I was about to place an order and am glad that I did not. Sucks that everyone here had such a poor experience but ...

1.0
I liked
  • Ordering process
I didn't like
  • Did not fill my order
#973805
Reply to reviews
oh boy I thought they were going to stop me from editing my design, but they hung in there with me and when finally got like I wanted It after about 15 times. I gave the ok and received my patched in about two week s and they were just like my art work I sent in, I did...
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#972049
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They took payment , have been very slow in working with me on any edits. Tried to reach them several times in 1 day , no response. no response via e-mail. No response via phone. Not sure what's going on here. Vicky does not return e-mails. Vicky does not return phone...
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1.4
I liked
  • Prices
I didn't like
  • Customer service
  • After they took my money
#968934
Reply to reviews
Vicky will be very active and pretend to have great customer service. Then once they get your payment everything goes silent and wrong. If you call, no one ever picks up. If you leave a voice mail, no one ever gets back. You never get connected to an actual operator on...
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Anonymous
Thats FD Up

Did you ever receive your order?

cyberdanny61
cyberdanny61

I did end up getting great quality patches with Hero Patches. They were a little late (due to FedEx holiday shipping) but besides total lack of customer service and responses,...

2.7
I didn't like
  • Theft
  • Serious lack of communication
  • That they stole my money
#968032
Reply to reviews
I ordered 100 patches. There is no way to order online. You have to call them, so you are relying on the person on the phone to get it right. DOUBLECHECK the invoice you are sent. I did not and I received ONE patch instead of 100 !!!! This company outsources all their...
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Miss Betsy
Anonymous

As per another unhappy customer -I am a printing company in Austin Texas, we were looking for someone to make our patches for us after Patch Warehouse wouldn't stand behind th...

Anonymous
Anonymous

I second this sentiment, as I'm in the exact same situation with this company. Do not do business with them.

1.2
I didn't like
  • Lies
  • Serious lack of communication
#935224
Reply to reviews
This is my second time ordering from Hero Patches and both times have been a wonderful experience. When you order from Hero Patches you are sure to receive outstanding customer service. They really put their customers first. My meaning by that is they truly care about...
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Miss Betsy
Anonymous

Gee that's funny. You must be a plant form HeroPatches because others have not had a good experience. An example -I am a printing company in Austin Texas, we were looking for ...

5.0
I liked
  • Amazing customer service
#885989
Reply to reviews