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I am a printing company in Austin Texas, we were looking for someone to make our patches for us after Patch Warehouse wouldn't stand behind their mistakes. So we tried to use Hero Patches and didn't read this site first. This company is a scam! Don't use them. They...
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Anonymous
Wil

Thank you all for giving me the heads up about this company. I was about to place an order and am glad that I did not. Sucks that everyone here had such a poor experience but ...

1.0
I liked
  • Ordering process
I didn't like
  • Did not fill my order
#973805
Reply to reviews
oh boy I thought they were going to stop me from editing my design, but they hung in there with me and when finally got like I wanted It after about 15 times. I gave the ok and received my patched in about two week s and they were just like my art work I sent in, I did...
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#972049
Reply to reviews
They took payment , have been very slow in working with me on any edits. Tried to reach them several times in 1 day , no response. no response via e-mail. No response via phone. Not sure what's going on here. Vicky does not return e-mails. Vicky does not return phone...
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1.4
I liked
  • Prices
I didn't like
  • Customer service
  • After they took my money
#968934
Reply to reviews

Partially Delivered Order Review

Hero Patches
#550064
This is the worse company ive ever dealt with,they only sent me half my order and couldn't be contacted after cheating me out my money
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Resolved

Vicky will be very active and pretend to have great customer service. Then once they get your payment everything goes silent and wrong. If you call, no one ever picks up. If you leave a voice mail, no one ever gets back. You never get connected to an actual operator on...
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Anonymous
Thats FD Up

Did you ever receive your order?

cyberdanny61
cyberdanny61

I did end up getting great quality patches with Hero Patches. They were a little late (due to FedEx holiday shipping) but besides total lack of customer service and responses,...

2.4
I didn't like
  • Theft
  • That they stole my money
  • Serious lack of communication
#968032
Reply to reviews
I ordered 100 patches. There is no way to order online. You have to call them, so you are relying on the person on the phone to get it right. DOUBLECHECK the invoice you are sent. I did not and I received ONE patch instead of 100 !!!! This company outsources all their...
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Miss Betsy
Anonymous

As per another unhappy customer -I am a printing company in Austin Texas, we were looking for someone to make our patches for us after Patch Warehouse wouldn't stand behind th...

Anonymous
Anonymous

I second this sentiment, as I'm in the exact same situation with this company. Do not do business with them.

1.1
I didn't like
  • Serious lack of communication
  • Lies
#935224
Reply to reviews
This is my second time ordering from Hero Patches and both times have been a wonderful experience. When you order from Hero Patches you are sure to receive outstanding customer service. They really put their customers first. My meaning by that is they truly care about...
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Miss Betsy
Anonymous

Gee that's funny. You must be a plant form HeroPatches because others have not had a good experience. An example -I am a printing company in Austin Texas, we were looking for ...

5.0
I liked
  • Amazing customer service
#885989
Reply to reviews

DO NOT purchase anything from these crooks. Anyone who writes a positive review on here is likely working for them. I placed a simple order and after half a year came away with nothing. They will be great to you until you have placed your order and then that's it....
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#869396
Reply to reviews
Reading all the bad reviews, I had the same experience. They process your payment and not deliver. Then, they keep giving you excuses and wear you out. I dealt with Denise, Toby, Steven, and Vickie. It's been over a month since I have placed my order. Until now, I...
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1.0
I didn't like
  • Lies
  • Serious lack of communication
  • Theft
#865665
Reply to reviews
worst experience i have ever had ordering and I will never order from you again. Toby never got back to me, and Vicki lied about getting back. Your customer service really sucks and your product was late, wrong colors, and and I ordered 100, why would you only...
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1.0
I didn't like
  • Lies
  • That they stole my money
#859892
Reply to reviews
I like to give credit, where credit is deserved. And this company deserves praise. What could of been a bad situation turned into a very positive experience. My order was placed at the end of March and the process was going very smooth. I approved a mock-up and I...
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5.0
I liked
  • Lapel pins
  • Great service
#828606
Reply to reviews