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Resolved

Vicky will be very active and pretend to have great customer service. Then once they get your payment everything goes silent and wrong. If you call, no one ever picks up. If you leave a voice mail, no one ever gets back. You never get connected to an actual operator on...
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Anonymous
Thats FD Up

Did you ever receive your order?

cyberdanny61
cyberdanny61

I did end up getting great quality patches with Hero Patches. They were a little late (due to FedEx holiday shipping) but besides total lack of customer service and responses,...

2.4
I didn't like
  • That they stole my money
  • Theft
  • Serious lack of communication
#968032
Reply to reviews
I ordered 100 patches. There is no way to order online. You have to call them, so you are relying on the person on the phone to get it right. DOUBLECHECK the invoice you are sent. I did not and I received ONE patch instead of 100 !!!! This company outsources all their...
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Miss Betsy
Anonymous

As per another unhappy customer -I am a printing company in Austin Texas, we were looking for someone to make our patches for us after Patch Warehouse wouldn't stand behind th...

Anonymous
Anonymous

I second this sentiment, as I'm in the exact same situation with this company. Do not do business with them.

1.1
I didn't like
  • Lies
  • Serious lack of communication
#935224
Reply to reviews
This is my second time ordering from Hero Patches and both times have been a wonderful experience. When you order from Hero Patches you are sure to receive outstanding customer service. They really put their customers first. My meaning by that is they truly care about...
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Miss Betsy
Anonymous

Gee that's funny. You must be a plant form HeroPatches because others have not had a good experience. An example -I am a printing company in Austin Texas, we were looking for ...

5.0
I liked
  • Amazing customer service
#885989
Reply to reviews

Partially Delivered Order Review

Hero Patches
#550064
This is the worse company ive ever dealt with,they only sent me half my order and couldn't be contacted after cheating me out my money
Comment
Show

DO NOT purchase anything from these crooks. Anyone who writes a positive review on here is likely working for them. I placed a simple order and after half a year came away with nothing. They will be great to you until you have placed your order and then that's it....
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#869396
Reply to reviews
Reading all the bad reviews, I had the same experience. They process your payment and not deliver. Then, they keep giving you excuses and wear you out. I dealt with Denise, Toby, Steven, and Vickie. It's been over a month since I have placed my order. Until now, I...
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1.0
I didn't like
  • Lies
  • Theft
  • Serious lack of communication
#865665
Reply to reviews
worst experience i have ever had ordering and I will never order from you again. Toby never got back to me, and Vicki lied about getting back. Your customer service really sucks and your product was late, wrong colors, and and I ordered 100, why would you only...
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1.0
I didn't like
  • Lies
  • That they stole my money
#859892
Reply to reviews
I like to give credit, where credit is deserved. And this company deserves praise. What could of been a bad situation turned into a very positive experience. My order was placed at the end of March and the process was going very smooth. I approved a mock-up and I...
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5.0
I liked
  • Lapel pins
  • Great service
#828606
Reply to reviews
At the end of the day, our company received our patches on time and as ordered. Communication with Hero Patches was speedy and clear at the beginning of the process, but once the order was placed, there was a stark lack of communication. Their representative was very...
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#818571
Reply to reviews

They can take your money quick and respond quickly at first...sometimes orders will go through smoothly.. but expect to be ignored and short shipped. This company are your typical thieves and liars. They have to be on some serious drugs to provide a fake address and...
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Anonymous
Anonymous

Hello, I sincerely apologize for the issues you have expressed. Can you please provide me with your email address, phone number and order number? I will make sure you are cont...

#810581
Reply to reviews
I have used Hero Patches in the past for custom patches and I have always been pleased with their prices, service and quality. I was pleasantly surprised when I heard they also produce challenge coins. I had been wanting to order challenge coins for a long time. I own...
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5.0
I liked
  • Quality coins
#779450
Reply to reviews