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I needed 10 patches. Just 10 patches! Initially, i spoke with Ronald Irwin on the phone and said I needed these patches for a movie I'm making before I start filming on Sept 15,2017 so I needed it before that. They had about 10 days. He stated on the phone that I would...
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1.7
#1101150
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They printed two sets of patches for us, similar but different colors and we paid $120 for the product and it was sent and arrived incorrect. They've been promising new product for three months. They don't seem to be answering their phone these day. I have talked to...
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1.9
I liked
  • First set of patches for the price
I didn't like
  • Promises never delieverd
#1067222
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My first experience with Hero patches a couple of years ago was a good one. Great service, great price. Now it is completely the opposite. I ordered patches that were supposed to be delivered May 15. I cannot get any human to answer the phone. Not in service, not in...
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Anonymous
Norman Tumolva

I am now facing the same situation :(

1.3
I didn't like
  • Customer service
  • Poor customer service and breach of contract
  • Theft
#1054547
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Hero Patches - Worst customer service ever

Hero Patches
#1076232
1.0
Details
File an order with hero patch and they say it will be 1 to two weeks to receive the order. Then you pay and after almost two months of trying to call with no response. I get told the patches are in route from china;which is 1 to two weeks! I wish the company would not mislead the customer! False advertising! Product was not even cheaper than the other sights, they just promised it would be faster!
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Hero Patches - Awful--- do not order

Hero Patches
#1057750
They do not answer messages. Ordered patches months ago and still do not have them. This is the worst company I have ever worked with. No communications. Sent numerous emails and phone messages per day
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Hero Patches Customer Care Review

Hero Patches
#872247
1.0
Details
Horrible experience Vicky didnt care after payment. Order VERY LATE and wrong, after several unanswered emails and voicemails called with blocked number and guess what she answered promised to fix problems never did and refuses to answer calls and mails HERO PATCH aka THE STUDIO aka BUTLER PATCHES is horrible will advise everyone i know to stay away
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Other Product Review

Hero Patches
#814279
No one responds to email/ live chat about an order
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I spoke to Frank Lucas of heropatches who promised me a fast turn around on an order. I requested 100 patches for Star Wars Celebrations in Orlando, on March 24th, he gave me a special deal of $115 for the order and promised me delivery on April 10th. He was fast...
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1.7
I didn't like
  • Took payment and did not deliver product
  • Customer service
  • Serious lack of communication
#1036874
Reply to reviews
I checked reviews before I ordered, but thought I would give them a chance anyway (against my gut feeling). I spoke with Joan Carlos and she was so nice and responded right away with any questions I had. I told her I was on a tight deadline and the patches needed to be...
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1.2
I didn't like
  • Did not fulfill my order
  • Lack of communication
#1016378
Reply to reviews
Just like everyone else. Vicky is very responsive when you want to place an order. After they get your money, you cannot get a response. With my first order, I was able to go back and forth with them on the edits and received my patches. The quality was fine and I was...
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Anonymous
Wow Wow Wow

Did you ever receive your second order?

#993186
Reply to reviews
I contacted this company for patches. After Receiving patches that were not what I ordered, they have never refunded my money. I have sent over 10 emails. They don't call you back but are happy to take your money. STILL WAITING. not return calls no return Emails. DO...
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#984908
Reply to reviews
I am a printing company in Austin Texas, we were looking for someone to make our patches for us after Patch Warehouse wouldn't stand behind their mistakes. So we tried to use Hero Patches and didn't read this site first. This company is a scam! Don't use them. They...
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Anonymous
Wil

Thank you all for giving me the heads up about this company. I was about to place an order and am glad that I did not. Sucks that everyone here had such a poor experience but ...

1.0
I liked
  • Ordering process
I didn't like
  • Did not fill my order
#973805
Reply to reviews
oh boy I thought they were going to stop me from editing my design, but they hung in there with me and when finally got like I wanted It after about 15 times. I gave the ok and received my patched in about two week s and they were just like my art work I sent in, I did...
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#972049
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They took payment , have been very slow in working with me on any edits. Tried to reach them several times in 1 day , no response. no response via e-mail. No response via phone. Not sure what's going on here. Vicky does not return e-mails. Vicky does not return phone...
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1.4
I liked
  • Prices
I didn't like
  • Customer service
  • After they took my money
#968934
Reply to reviews